>> Our Commitment
We are committed to providing high-quality leather and PU leather fashion products, accurate product information, secure packaging, and reliable customer service.
>> Product Information
We make every effort to ensure that product descriptions, images, colors, materials, and measurements are accurate. Slight variations in color may occur due to lighting and different screen settings.
>> Size & Fit
Please review the size chart carefully before placing your order. If you are unsure about your size, please contact us before ordering for assistance.
>> Order Confirmation
Once your order is successfully placed, you will receive an order confirmation. Please make sure your shipping information is correct before completing your purchase.
>> Returns & Exchanges
We accept eligible returns and exchanges according to our return conditions. Items must be unworn, unused, undamaged, and returned in their original condition with tags and packaging where applicable.
>> Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us promptly after delivery. We may request photos or other information to help resolve the issue quickly.
>> Cancellations
Order cancellation requests should be made as soon as possible. Once an order has been processed or shipped, cancellation may no longer be possible.
>> Customer Service
We value every customer and aim to resolve questions or concerns professionally and promptly. Please contact us if you need assistance with your order or product.
>> RETURN & REFUND POLICY We want you to be satisfied with your purchase. We offer free returns on eligible standard-size products.
>> Free ReturnsEligible standard, non-customized orders can be returned free of charge.
Please contact us before sending an item back.
The item should be unused, unworn, and returned in its original condition.
Returns should include the original packaging and tags, where applicable.
>> Customized & Made-to-Measure OrdersCustomized or made-to-measure products are produced according to the measurements and specifications provided by the customer.
For customized orders, we are not responsible for sizing issues caused by incorrect measurements or information supplied by the customer. Such orders are therefore not eligible for a free return or refund due to customer-provided incorrect measurements.
However, if the customized product has a manufacturing defect, is damaged, or does not match the agreed specifications, please contact us and we will review the issue and provide an appropriate solution.
>> RefundsOnce an eligible return is received and inspected, the refund will be processed to the original payment method. Processing times may vary depending on the payment provider.
>> ImportantPlease carefully check our size chart and measurement instructions before placing a customized or made-to-measure order. If you are unsure about how to measure, contact us before ordering.
Shipping PolicyWe carefully prepare and inspect every order before shipping to ensure your product reaches you in excellent condition.
>> Order Processing
* Orders are normally processed within 5-14 business days.
* Customized and made-to-measure orders may require additional processing time.
* You will receive shipping information once your order has been dispatched.
>> Shipping
* Shipping times may vary depending on the destination and shipping method selected.
* Delays caused by customs, weather, courier services, or other circumstances outside our control may occur.
* Customers are responsible for providing a complete and accurate shipping address.
>> Customs & Import Charges
For international orders, customs duties, taxes, or import charges may apply depending on the destination country. These charges, when applicable, are the customer's responsibility.
>> Delivery Issues
If your package arrives damaged, please contact us as soon as possible with photographs of the package and product so we can assist you.
